Customer Support Representative for German Speakers

2 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
About the Role

We are seeking a highly skilled Customer Support Representative fluent in German to provide exceptional service to our clients.

Key Responsibilities:
  • Provide Support via Email, Chat, and Phone
  • Deliver accurate information and effective solutions to resolve customer issues.
  • Elevate complex cases to the appropriate teams when necessary.
  • Maintain accurate records of customer interactions in our CRM system.
  • Promote a positive, professional attitude while ensuring an outstanding customer experience.
Working Schedule:

We operate Monday to Sunday, with rotating shifts within the following hours:

  • Monday to Friday: 08:00 - 18:00
  • Saturday and Sunday: 08:00 - 17:00
  • Ocasionally, we may require availability from 08:00 - 19:00.
What We're Looking For:
  • Native or near-native fluency in German.
  • Proficiency in English (minimum B2 level).
  • Strong communication and interpersonal skills.
  • A problem-solving mindset focused on customer satisfaction.
  • The ability to work autonomously and adapt to rotating schedules.
  • Candidates residing in Porto or nearby areas.
Compensation and Benefits:
  • A competitive salary package, including allowances.
  • Remote work with all necessary equipment provided.
  • Comprehensive training and ongoing support to help you succeed.
  • A collaborative team environment that supports career growth.
  • Opportunities for professional development and advancement.


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