Customer Support Representative for German Speakers
2 semanas atrás
We are seeking a highly skilled Customer Support Representative fluent in German to provide exceptional service to our clients.
Key Responsibilities:- Provide Support via Email, Chat, and Phone
- Deliver accurate information and effective solutions to resolve customer issues.
- Elevate complex cases to the appropriate teams when necessary.
- Maintain accurate records of customer interactions in our CRM system.
- Promote a positive, professional attitude while ensuring an outstanding customer experience.
We operate Monday to Sunday, with rotating shifts within the following hours:
- Monday to Friday: 08:00 - 18:00
- Saturday and Sunday: 08:00 - 17:00
- Ocasionally, we may require availability from 08:00 - 19:00.
- Native or near-native fluency in German.
- Proficiency in English (minimum B2 level).
- Strong communication and interpersonal skills.
- A problem-solving mindset focused on customer satisfaction.
- The ability to work autonomously and adapt to rotating schedules.
- Candidates residing in Porto or nearby areas.
- A competitive salary package, including allowances.
- Remote work with all necessary equipment provided.
- Comprehensive training and ongoing support to help you succeed.
- A collaborative team environment that supports career growth.
- Opportunities for professional development and advancement.
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