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Client Success Strategist EMEA

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At RemoFirst, we're dedicated to revolutionizing the way businesses operate globally. As a Customer Success Manager, you'll play a critical role in helping clients navigate the complexities of international employment, empowering them to make informed decisions and drive growth.

Our innovative platform streamlines global hiring and payroll processes, ensuring compliance and reducing administrative burdens. With our Employer of Record model, clients can expand into new markets without establishing local entities, minimizing risks and costs.

As a key member of our Client Success team, you'll work closely with clients, internal stakeholders, and our network of local experts to deliver exceptional outcomes. Your expertise will help clients overcome challenges, unlock new opportunities, and build a strong presence globally.

Key Responsibilities:
  • Design and implement tailored strategies to drive client engagement and satisfaction, leveraging your understanding of global employment laws and regulations.
  • Develop and maintain strong relationships with clients, identifying opportunities to upsell and cross-sell our services.
  • Contribute to the development of training programs and resources for internal teams, ensuring they possess the necessary skills and knowledge to support clients effectively.
  • Collaborate with cross-functional teams to identify areas for improvement and develop innovative solutions to enhance the client experience.