Administrative Assistant
Há 5 dias
At Nido Living, we are seeking an experienced and customer-focused Administrative Assistant to join our team in Porto. As an Administrative Assistant, you will be responsible for the day-to-day administrative and reception operations of our residence, ensuring that our residents receive the highest level of service and that our facilities are well-maintained.
Key Responsibilities:
• Promote a 'residents first' culture and ensure their expectations are met.
• Manage the office and reception, ensuring that all administrative tasks are completed efficiently and effectively.
• Assist with the marketing of the residence, working with our central Marketing team to ensure the relevant strategy goals are delivered.
• Manage the sales process at the residence, including responding to enquiries, conducting tours and viewings, and monitoring bed space availability.
• Address complaints and breaches of the residence code of conduct with residents and parents, gathering evidence and preparing written outcomes.
• Manage and communicate room cleans and reactive maintenance works.
• Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
• Provide out-of-hours support to the residence as required, to ensure that issues are escalated according to procedure.
Requirements:
• Excellent written and verbal communication skills.
• Ability to plan and prioritise tasks.
• Strong attention to detail.
• Positive and enthusiastic attitude.
• Ability to work in a fast-paced environment.
Benefits:
20,000.00€ gross per year.
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