Polish Customer Service Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

About the Role:
We are seeking a skilled Polish Customer Support Agent to join our team at Cross Border Talents. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat channels.

Key Responsibilities:
• Assist customers with Pre-Sales, General Inquiries, and technical support issues
• Respond to customer escalations and escalate issues to higher tiers of support
• Document relevant case information

Requirements:
• Native or Proficient Polish (C1 - C2) and fluent English (minimum level B2)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience in Customer Service or a tourism/travel representative is a plus

What We Offer:
• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal Allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - shared accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket

Working with Us:
We promote inter-company mobility to work at any of our sites around the world. Our modern offices are located in Lisbon, offering a diverse and dynamic work environment with people from over 15 nationalities.



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