German Language Banking Expert
3 semanas atrás
Are you a native German speaker with a passion for delivering exceptional customer experiences in the banking sector? We are seeking a highly skilled German Language Banking Expert to join our team in Porto, Portugal.
Location: Porto, Portugal
Job Type: Permanent, On-Site
Salary: 950EUR (paid 14 months) + Performance Bonus: Up to 200 + Language Bonus: 450EUR + Meal Allowance (net): 167.86EUR = Total Monthly Compensation: 1,767.86EUR
About the Job:We are a leading provider of banking services, and we are looking for a German Language Banking Expert who can provide exceptional customer support to our clients across Europe.
Key Responsibilities:- Handle customer inquiries via inbound chat and email regarding online banking portals.
- Assist with navigation, product information, marketing campaigns, and bank services.
- Provide first-class customer support by managing card blocking, ordering duplicates, processing forms, and PIN/TAN orders.
- Forward complex issues to the appropriate consultants, branches, or departments.
- Offer proactive solutions to enhance customer service and improve user experience.
- Mediate any concerns to ensure a smooth customer journey and gather feedback for quality management.
- Support the scheduling of appointments and assist in central marketing campaigns.
- Native German speaker with strong English (B2) proficiency.
- Customer service experience is a plus, but not requiredwhat we value most is your dynamic, proactive attitude.
- Excellent communication and problem-solving skills.
- Ability to work effectively within a fast-paced, collaborative environment.
- Work for a trusted and innovative banking partner.
- Enjoy a competitive salary package and benefits tailored for your needs.
- Relocation support for international candidates to ease your move to Portugal.
- Grow within a dynamic, international team committed to delivering top-tier customer service.
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