German Language Banking Expert

3 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Are you a native German speaker with a passion for delivering exceptional customer experiences in the banking sector? We are seeking a highly skilled German Language Banking Expert to join our team in Porto, Portugal.

Location: Porto, Portugal

Job Type: Permanent, On-Site

Salary: 950EUR (paid 14 months) + Performance Bonus: Up to 200 + Language Bonus: 450EUR + Meal Allowance (net): 167.86EUR = Total Monthly Compensation: 1,767.86EUR

About the Job:

We are a leading provider of banking services, and we are looking for a German Language Banking Expert who can provide exceptional customer support to our clients across Europe.

Key Responsibilities:
  • Handle customer inquiries via inbound chat and email regarding online banking portals.
  • Assist with navigation, product information, marketing campaigns, and bank services.
  • Provide first-class customer support by managing card blocking, ordering duplicates, processing forms, and PIN/TAN orders.
  • Forward complex issues to the appropriate consultants, branches, or departments.
  • Offer proactive solutions to enhance customer service and improve user experience.
  • Mediate any concerns to ensure a smooth customer journey and gather feedback for quality management.
  • Support the scheduling of appointments and assist in central marketing campaigns.
Requirements:
  • Native German speaker with strong English (B2) proficiency.
  • Customer service experience is a plus, but not requiredwhat we value most is your dynamic, proactive attitude.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively within a fast-paced, collaborative environment.
Why Join Us?
  • Work for a trusted and innovative banking partner.
  • Enjoy a competitive salary package and benefits tailored for your needs.
  • Relocation support for international candidates to ease your move to Portugal.
  • Grow within a dynamic, international team committed to delivering top-tier customer service.


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