Telecom Support Specialist for French Speakers

Há 6 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Company Overview: Cross Border Talents is a leading global company connecting top talent with top companies. We are seeking a skilled Telecom Support Specialist to join our clients team in Porto, Portugal.

Estimated Salary: €1,383 gross per month

Job Description: As a Telecom Support Specialist, you will provide top-tier customer support for telecom products to customers across various channels, including phone, email, and chat. You will assist customers with inquiries, resolve technical issues, and maintain a positive customer experience. Additionally, you will identify opportunities to upsell or cross-sell telecom products when appropriate.

Key Responsibilities:

  • Assist customers with subscription management, billing issues, and technical troubleshooting.
  • Provide information and resolve issues related to telecom services, such as product features, service availability, and account management.
  • Maintain accurate documentation of customer interactions and issues in the system.
  • Identify opportunities to upsell or cross-sell telecom products when appropriate.

Required Skills and Qualifications: To be successful in this role, you must have:

  • Fluent French (written and spoken) proficiency at a minimum B2 level.
  • Previous customer support experience in a call center or similar environment.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Excellent communication skills and a customer-centric approach.

Benefits:

  • Meal allowance: €9 per working day.
  • Performance bonus: up to €200 per month based on performance.
  • Private medical insurance after 4 months of employment.
  • Transportation reimbursement of up to €40 per month.
  • Full training and career development opportunities.

Location: This role is based in Porto, Portugal and requires flexibility to work in shifts within the provided hours (Monday to Saturday, 7:00 AM - 7:00 PM).



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