Telecom Support Specialist for French Speakers
Há 6 dias
Company Overview: Cross Border Talents is a leading global company connecting top talent with top companies. We are seeking a skilled Telecom Support Specialist to join our clients team in Porto, Portugal.
Estimated Salary: €1,383 gross per month
Job Description: As a Telecom Support Specialist, you will provide top-tier customer support for telecom products to customers across various channels, including phone, email, and chat. You will assist customers with inquiries, resolve technical issues, and maintain a positive customer experience. Additionally, you will identify opportunities to upsell or cross-sell telecom products when appropriate.
Key Responsibilities:
- Assist customers with subscription management, billing issues, and technical troubleshooting.
- Provide information and resolve issues related to telecom services, such as product features, service availability, and account management.
- Maintain accurate documentation of customer interactions and issues in the system.
- Identify opportunities to upsell or cross-sell telecom products when appropriate.
Required Skills and Qualifications: To be successful in this role, you must have:
- Fluent French (written and spoken) proficiency at a minimum B2 level.
- Previous customer support experience in a call center or similar environment.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent communication skills and a customer-centric approach.
Benefits:
- Meal allowance: €9 per working day.
- Performance bonus: up to €200 per month based on performance.
- Private medical insurance after 4 months of employment.
- Transportation reimbursement of up to €40 per month.
- Full training and career development opportunities.
Location: This role is based in Porto, Portugal and requires flexibility to work in shifts within the provided hours (Monday to Saturday, 7:00 AM - 7:00 PM).
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