Global Customer Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Overview

We are seeking a highly skilled Global Customer Support Specialist - French Speaker to join our team at Cross Border Talents.

About the Role

This is an excellent opportunity for a talented individual to develop their technical skills and gain valuable experience in customer support.

Responsibilities
  • Provide exceptional customer service via inbound calls, resolving inquiries and requests related to reservations and after-sales services.
  • Manage post-sale activities as needed, ensuring seamless customer experiences.
  • Collaborate with colleagues to achieve business objectives and foster a positive work environment.
Requirements
  • Native or Proficient French (C1-C2) and fluent English (minimum B2 level).
  • Excellent communication and interpersonal skills, with a strong emphasis on empathy and teamwork.
  • Previous experience in customer service or tourism/travel representation is highly valued.
  • For non-EU residents, a valid work permit is mandatory.
Benefits
  • A competitive salary package of approximately €4,200 per month (14 monthly payments), plus additional benefits.
  • Performance-based bonuses and meal allowances.
  • Comprehensive health insurance, including dental coverage after six months.
  • Relocation assistance, including shared accommodation, tax documentation support, and flight reimbursement.
  • A diverse and dynamic work environment with opportunities for professional growth and development.
Location

New and modern offices located in Lisbon, Portugal, offering a unique blend of culture, history, and entertainment options.



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