Customer Support Specialist for Smart Home Devices

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

You are looking for a challenging career opportunity in a multinational company that values technology and innovation?


We are seeking a dedicated and customer-focused Technical Support Specialist to join our team in Lisbon, Portugal. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and social media channels.


Your key responsibilities will include:


Technical Support:


Providing support to customers by responding to inbound requests and documenting relevant case information.


Assisting users with technical issues via phone, email, and social media channels.


Customer Interaction:


Adapting the company's voice and tone for interactions on both private and public channels.


Ensuring excellent customer satisfaction through responding in an appropriate and friendly manner.


Team Collaboration:


Working in a multicultural team environment alongside a diverse team.


Requirements:


You must be a native Dutch speaker and have a good level of English. Additionally, you should have:


Experience in technical troubleshooting (1 year mandatory).


Motivation and commitment to your work.


Ability to work with many other nationalities.


What We Offer:


A competitive salary and benefits package, including meal vouchers, reimbursement of transportation costs, and private health insurance.


An opportunity to work in a fast-paced and dynamic environment with a global brand.


Ongoing training and professional development to support your career growth.


About Us:


We are a leading international customer experience solution provider with a presence in over 50 countries. Our company values innovation, teamwork, and customer satisfaction, and we are looking for like-minded professionals to join our team.


Join us in Lisbon and be part of a global brand that is shaping the future of technology and innovation.



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