Senior Technician Production Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Axianspt Tempo inteiro

Job Description

We are looking for a highly skilled Senior Technician Production Support to join our team at Axians. As a key member of our production support team, you will be responsible for providing functional support for our applications, executing requests from business, development, and other support teams, and prioritizing, tracking, and resolving incidents/requests using the Service Now application. You will also analyze change requirements, test changes, and coordinate releases, keeping the collective team knowledge base up to date. Additionally, you will be responsible for batch monitoring and troubleshooting, site handover, and ad-hoc reporting.

Key Responsibilities:

  • Provide functional support for applications
  • Execute requests from business, development, and other support teams
  • Prioritize, track, and resolve incidents/requests using Service Now
  • Analyze change requirements and test changes
  • Coordinate releases and keep the collective team knowledge base up to date
  • Perform batch monitoring and troubleshooting
  • Conduct site handover and ad-hoc reporting

Requirements:
  • Application support experience
  • SQL Server, Oracle, and Sybase experience
  • ServiceNow and ticketing tools experience
  • GENEOS and monitoring tools experience
  • Understanding of Linux, Unix, and Windows Server
  • English language skills - expert level

What We Offer:
  • Stable professional career
  • Prospects for career advancement
  • Access to training and new certifications
  • Reconciliation of professional and family life
  • Attractive and evolving compensation


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