Production Support Technical Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Askblue Tempo inteiro

We are seeking a skilled Senior Technician Production Support to join our team in Lisbon. This role involves functional support of collateral applications, providing assistance with application functionality and executing requests from various teams.

Responsibilities include prioritizing and resolving incidents/requests using the Service Now application, analyzing change requirements, testing changes, and coordinating releases. Additionally, maintaining an up-to-date collective team knowledge base and performing batch monitoring and troubleshooting are essential tasks. Site handovers, ad-hoc reporting, and user training are also crucial aspects of this position.

The ideal candidate will possess experience in application support, proficiency in SQL Server/Oracle and Sybase, and familiarity with ServiceNow and ticketing tools. Understanding of Linux/Unix and Windows Server is also necessary. Fluency in English is required for effective communication.

This is a hybrid work arrangement offer with excellent benefits, including health insurance, 3.5 days of leave per year, and 22 vacation days. Unlimited access to Udemy courses is also provided.



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