Technical Production Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

Job Overview

The Production Support team at Alter Solutions Group provides critical application support and maintenance of Tier 1 applications on a 24/7 basis. Our team operates globally, ensuring seamless support from various locations including Europe, India, and the US.

Main Responsibilities

  • Provide functional support for collateral applications.
  • Execute requests from business, development, and other support teams.
  • Prioritize, track, and resolve incidents/requests using the Service Now application.

Additional Responsibilities

  • Analyze change requirements, test changes, and coordinate releases.
  • Keep the collective team knowledge base up-to-date.
  • Batch Monitoring and troubleshooting.
  • Site Handover/follow the Sun.
  • Ad-Hoc Reporting.
  • Application Queries.
  • Automatic reporting.
  • User Access issues.
  • Mailbox Management.
  • Static data changes.
  • User training.
  • Alerting based incidents/setup.

Qualifications and Skills

  • Technical skills in SQL Server, Oracle, and Sybase.
  • Proficiency in ServiceNow and ticketing tools.
  • Understanding of Linux, Unix, and Windows Server.

Language and Soft Skills

  • Language skills.
  • Soft skills including ability to manage priorities, incidents, and problems.
  • Good communication skills and teamworking.


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