Technical Production Support Specialist
3 semanas atrás
Job Overview
The Production Support team at Alter Solutions Group provides critical application support and maintenance of Tier 1 applications on a 24/7 basis. Our team operates globally, ensuring seamless support from various locations including Europe, India, and the US.
Main Responsibilities
- Provide functional support for collateral applications.
- Execute requests from business, development, and other support teams.
- Prioritize, track, and resolve incidents/requests using the Service Now application.
Additional Responsibilities
- Analyze change requirements, test changes, and coordinate releases.
- Keep the collective team knowledge base up-to-date.
- Batch Monitoring and troubleshooting.
- Site Handover/follow the Sun.
- Ad-Hoc Reporting.
- Application Queries.
- Automatic reporting.
- User Access issues.
- Mailbox Management.
- Static data changes.
- User training.
- Alerting based incidents/setup.
Qualifications and Skills
- Technical skills in SQL Server, Oracle, and Sybase.
- Proficiency in ServiceNow and ticketing tools.
- Understanding of Linux, Unix, and Windows Server.
Language and Soft Skills
- Language skills.
- Soft skills including ability to manage priorities, incidents, and problems.
- Good communication skills and teamworking.
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