Customer Service Representative with German Expertise

Há 4 dias


Lisboa, Lisboa, Portugal Astrea Recruitment Tempo inteiro

Astrea Recruitment is dedicated to transforming job search challenges into inspiring paths of change and support. With 17 years of experience in the recruitment field, we pride ourselves on being among the best.

We are searching for a Customer Care Champion with German and English skills to work from anywhere in Bulgaria, fully remotely. This role requires responsible, determined, and adaptable team players who can deliver professional and pleasant customer experiences.

**Job Description:**

As a Customer Care Champion, you will:

  • Deliver exceptional customer service and ensure satisfaction;
  • Provide information and advice on company products and services;
  • Collaborate with colleagues, offering assistance and guidance as needed;
  • Handle customer issues through various communication channels;
  • Investigate and resolve customer issues, providing effective solutions;
  • Serve as a guide throughout the resolution process;
  • Maintain detailed and up-to-date records of all customer interactions.

**Requirements:**

  • Excellent written and spoken German (C1 level);
  • Good English language skills (at least B2 level);
  • Customer-focused, determined, and a team player;
  • Organized, responsible, and able to manage time efficiently;
  • Adaptable, capable of working in a dynamic environment;
  • Previous experience in customer support is an advantage;
  • Proficiency in using a PC and a strong affinity for technology.

**What We Offer:**

  • A competitive salary of €1,800 - €2,500 per month (gross);
  • Social benefits, including additional health insurance, gift vouchers, sports cards, and discounts;
  • Relocation support;
  • Full-time remote employment and paid annual leave days;
  • Initial training and access to our internal training and development program;
  • Flexible out-of-office hours shifts (Mon-Fri 15:30-08:00h and Sat-Sun 24/7);
  • Opportunities to build and advance a long-lasting professional career;
  • A supportive, stimulating, and exciting work atmosphere.

Bulgaria is an emerging destination for professionals, offering excellent career prospects in industries such as IT, BPO, and finance. With its affordable cost of living and rich cultural life, the country ensures a great work-life balance. Its strategic location in Europe and growing business environment make it an attractive place to develop your career and enjoy a high quality of life.



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