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1 semana atrás
In this role, you will have the opportunity to work on a project of international scope, collaborating with clients to meet the challenges of digital transformation. As a Support Engineer, you will be responsible for building a set of customers' satisfaction KPIs, identifying areas for improvement, and implementing process enhancements.
The Job DescriptionWe are looking for a skilled professional to work as a Technical Support Specialist in the telecommunications sector. The ideal candidate will have excellent communication skills, both verbal and written, and be proficient in diagnosing and resolving hardware, software, and network issues.
Required Skills and Qualifications- Proficient in diagnosing and resolving hardware, software, and network issues;
- Familiarity with virtualization technologies and cloud services;
- Good English communication skills, both verbal and written, for effective interaction with customers;
- Ability to empathize with customers and provide clear, concise, and understandable explanations;
- Proven track record of maintaining high customer satisfaction through efficient issue resolution;
- Adaptable and quick learner, able to comprehend new technologies and troubleshoot unfamiliar issues;
Our attractive compensation package includes performance bonuses, health insurance, and free psychology consultations. You will also have access to training and new certifications that will further elevate your skills.
