Customer Service Representative

Há 7 dias


Beja, Portugal Cross Border Talents Tempo inteiro

Job Highlights:

Competitive salary: Earn 1,160 EUR per month

Fully remote role - work from anywhere

Join a premier beauty and cosmetics brand

Opportunity to gain experience in customer service

Dynamic team with supportive management

Your Role:

Be the first point of contact for customers, ensuring smooth communication and positive interactions.

Assist with after-sales processes, managing online orders, refunds, and issues efficiently.

Address customer complaints and ensure proper escalation when necessary.

Answer questions about beauty products, offering expert advice and recommendations.

Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty.

Requirements:

C2-level French (spoken and written)

B2-level English

Experience is not required (but is preferred)

Must already reside in Portugal (between Coimbra and Algarve)

EU citizenship or a residence permit for Portugal



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