Customer Service Representative
3 semanas atrás
Are you a French language speaker looking for a remote customer service role? We have an exciting opportunity for a Customer Service Representative to join our team at Cross Border Talents.
Key Responsibilities:
- Provide top-notch customer service to clients in French
- Process online orders, handle refunds, and resolve after-sales issues
- Handle complaints and escalate issues as necessary
- Answer customer questions, offer advice, and provide solutions for beauty product concerns
- Engage in upselling when appropriate to improve the customer experience and build loyalty
Requirements:
- C2-level French (spoken and written)
- B2-level English
- Experience is not required (but is preferred)
- Must already reside in Portugal (between Coimbra and Algarve)
- EU citizenship or a residence permit for Portugal
Why Work with Us?
- Work for a top beauty brand in a fully remote role, contributing to customer success
- Grow your skills in customer service while working in a dynamic, supportive team
- Enjoy the benefits of working from home with a growing beauty and cosmetics brand
- Contribute to a fast-paced environment that values teamwork and customer satisfaction
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