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Technical Support Specialist for Software Services

1 semana atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

At TN Portugal, we are seeking a highly skilled Technical Support Specialist for Software Services to join our team in Lisbon. As a key member of our technical support team, you will be responsible for providing exceptional customer service to our clients.

Salary

We offer a competitive salary package with two options: 1) including free accommodation (shared flat, all bills included): 1,125 € gross/month; 2) excluding accommodation: 1,490 € gross/month.

Job Description

As a Technical Support Specialist for Software Services, your primary responsibilities will include:

  • Providing timely and effective support to customers through various communication channels.
  • Assisting users with pre-sales, general inquiries, and technical support issues.
  • Adapting our brand's voice and tone for interactions on both private and public channels.
  • Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • A native level of German and a good level of English.
  • Excellent communication and interpersonal skills.
  • A drive for excellence and professionalism.
  • Ability to work effectively in a team environment.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • A valid Portuguese work permit.
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Paid training weeks.
  • Full-time working hours with rotating shifts.
  • Airport pick-up and administrative support for international candidates.
  • Subsequent reimbursement of flight costs.
  • Free annual flight home.
  • Accommodation in a room in a shared flat in Lisbon.
  • Free Portuguese language courses.