Application Support Expert

1 semana atrás


Lisboa, Lisboa, Portugal Expleo Group Tempo inteiro
About Expleo Group

Expleo is a trusted partner for your innovation journey, ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we fast-track innovation through each step of your value chain.

We leverage a global footprint across 30 countries, with strong best-in-class pan-European technological centres and unique best-shoring capabilities. Our network includes high-value adding affiliates in consulting and industrial excellence, as well as leading partners across multiple sectors, providing comprehensive services and solutions in an ever-changing environment.

Key Responsibilities
  • Support application users and respond to support requests.
  • Resolve incidents following the incident management lifecycle and root cause analysis at a functional level.
  • Monitor production environments.
  • Maintain daily communication and transition with teams from other time zones.
  • Develop a deep understanding of the existing application (functional and technical).
Requirements
  • At least 5 years of experience in a similar role.
  • Proven experience with Linux.
  • Good knowledge of SQL databases.
  • Strong knowledge of Ansible or Jenkins and Grafana for monitoring.
  • Excellent English language skills.
Compensation

The estimated salary range for this position is $80,000 - $110,000 per year, depending on location and experience.



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