Customer Advocate with Technical Expertise

Há 4 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

**Role Overview**

We are looking for a Customer Advocate to join our team, providing technical support to our clients' end-users. As a key point of contact, the successful candidate will answer customer questions and clarify information about our client's software through phone and email.

The ideal candidate will possess native written and verbal communication skills in French, fluency in English (B2 level), and strong decision-making skills. Excellent communication abilities and the ability to solve technical issues creatively are also essential for success in this role.

Key Responsibilities
  1. Provide technical assistance to customers via phone and email
  2. Ensure customer satisfaction by presenting creative solutions to their issues
  3. Build and maintain positive relationships with customers
  4. Make recommendations to engage with customer needs
What We Offer

As a member of our team, you will have access to:

  • A multicultural, highly qualified, and deeply specialized team
  • A wide range of integrated omnichannel solutions
  • Ongoing training and development opportunities


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