Customer Service Representative for Telecommunications
Há 1 mês
Are you looking for a challenging and rewarding career as a Customer Service Representative in the telecommunications industry? Do you have excellent communication and problem-solving skills? Then, you may be the ideal candidate for this role.
In this position, you will provide top-notch customer service to clients over the phone and via email in Italian. You will also have the opportunity to work in a dynamic and multicultural environment with a fast-growing company.
We offer comprehensive training and the necessary tools to help you succeed in your career. Don't miss this chance to build a successful future with one of the leading companies in Portugal.
Salt is one of the largest telecommunications service providers in Switzerland, employing nearly 1000 people nationwide who serve over 2 million customers daily. The company offers an innovative range of products and services, focusing on mobile communication - calls, SMS, and high-speed Internet for both private and business customers, as well as fixed landlines for business clients.
Job DescriptionYou will be responsible for:
- Providing exceptional customer service with kindness and professionalism;
- Assisting customers by phone or email with questions and concerns regarding products, contract issues, and mobile bundles;
- Answering payment transactions and invoice queries;
- Offering advice on current mobile phones and providing technical support;
- Advising existing and potential clients on tariffs and current offers;
- Providing recommendations on additional options and managing customer data reliably.
To succeed in this role, you will need:
- To be a native or near-native Italian speaker;
- To have proficient oral and written communication skills in English (minimum B2 level);
- To possess excellent communication skills;
- To be customer-oriented;
- To be proactive in promoting effective problem-solving;
- To be able to build and maintain positive relationships with customers.
We offer a range of benefits, including:
- A stable work environment and opportunities for career progression;
- A meritocratic environment where employee empowerment and value are highly regarded;
- An intensive training and familiarization phase to ensure your success;
- Ample opportunities to grow and evolve within our organization;
- Accommodation in a Teleperformance apartment;
- Free annual flight to your homeland;
- Health Insurance from day one;
- Free healthy meals in cafeterias;
- Free Portuguese language courses and various activities.
The estimated salary for this position is around €45,000 per year, depending on experience and qualifications. This figure is based on national averages for similar roles in the telecommunications industry in Portugal.
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