Customer Solutions Specialist Lisbon
4 semanas atrás
We are seeking a Customer Solutions Specialist to join our team in Lisbon. This role involves providing top-notch support to German-speaking clients, working closely with the support team to efficiently answer customer inquiries and resolve issues.
About the RoleYour responsibilities and impact as a Customer Solutions Expert will be:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner.
- Collaborating with product management and engineering teams to stay up-to-date on the latest features.
- Troubleshooting customer issues and providing suitable solutions.
- Helping turn both new and existing customers into loyal users.
Skills, experiences, and interests you need to succeed in this role:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus).
- At least one year of experience in a customer-facing role.
- Excellent interpersonal and communication skills.
- Ability to multitask and manage several customer conversations simultaneously.
- Basic knowledge of sales processes (e.g., lead tracking, reporting).
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage.
- Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk.
We offer a competitive salary package with excellent benefits, including a annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc. Our company values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
What We OfferA value-driven, people-first company culture. A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more. Flexible working hours for a balanced professional and personal life. Numerous opportunities for personal and professional growth with internal and external training.
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