Renewal Portfolio Manager
1 semana atrás
PaperDuty is seeking a highly skilled professional to join our dynamic team as a Reneewal Portfolio Manager. As a key member of our customer success team, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers. Your primary goal will be to ensure high retention rates and maximize contract value.
The ideal candidate will have strong interpersonal and communication skills, with the ability to engage effectively via phone, email, and web meetings. Experience in renewals, account management, or customer success is essential, along with the ability to work both independently and as part of a team.
Your key responsibilities will include:
- Ownership of the subscription renewal process for assigned customers.
- Partnering with Customer Success Managers to execute success strategies that drive software adoption and business value.
- Developing and executing negotiation strategies to maximize contract value while strengthening customer relationships.
- Collaborating across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
- Maintaining accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.
Required Skills and Qualifications:
- 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
- Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
- Self-motivated and proactive, with the ability to work both independently and as part of a team.
- Experience managing customer relationships and executing strategies to increase retention and revenue.
- Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.
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