IT Delivery Specialist Role

2 semanas atrás


Porto, Porto, Portugal Linde Portugal Tempo inteiro
Job Description:

We are seeking an experienced IT Delivery Specialist to join our team in Porto or Lisbon, Portugal.

About the Job:

This full-time position is based on an unlimited contract with standard weekly working hours from 09:00 hrs till 18:00 hrs.

Responsibilities:
  • Taking ownership of implementing and adhering to our Delivery Services vision, including ITSM processes, tools, KPIs, and other guiding principles and standards.
  • Assessing service needs and collaborating with other teams to support the implementation of service improvements.
  • Maintaining regular and effective communication with all stakeholders, including service providers and recipients.
  • Developing change management strategies, facilitating communication, and leading a strategic plan for IT Service Delivery.
  • Being responsible for major service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives.
  • Monitoring and reviewing Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underlying Contracts (UCs), and basing performance evaluations on these agreements.
  • Driving continuous service improvement activities that maintain quality, improve performance, and maximize customer satisfaction.
  • Actively participating in digitalization and task automation processes, contributing to the company's evolution towards digital transformation.
Requirements:
  • A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least +5 years of experience in IT Delivery.
  • A genuine passion for IT and the ambition to drive positive change.
  • A track record of being able to execute improvements, as reflected by past accomplishments.
  • A service-oriented mentality and eagerness to understand the needs of service consumers.
  • Self-motivation and well-organization skills to work autonomously.
  • Relevant experience in IT Services encompassing SLAs, Escalation Management, etc.
  • Strong communication skills and the ability to cooperate effectively with others in a virtual team setting.
  • Fluency in English and familiarity with an international work environment.
  • A basic knowledge of IT service management and incident handling tools, as well as asset repositories.
  • ITIL V3 or ITIL V4 certification (mandatory for the role).
  • Project management certification is an added bonus.
  • The willingness to travel as required.
Estimated Salary Range:

€60,000 - €80,000 per annum, depending on qualifications and experience.

Benefits:
  • A safe workplace with high safety standards.
  • A true commitment from our managers to safety.
  • A limitless career opportunity with no limits on growth.
  • An unlimited contract with a guaranteed income.


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