Customer Experience Specialist

Há 4 dias


Porto, Porto, Portugal Adecco Pt Tempo inteiro
Job Description

We are seeking a skilled Customer Experience Specialist to join our team at Adecco Pt. This is a unique opportunity to work with us for approximately 3 months, followed by the possibility of integration with our client.

About the Role:

The successful candidate will be responsible for analyzing complaints and satisfactions to improve the quality of service provided by the hotel group. They will accompany our guests post-check-out, analyzing and responding to complaints and comments, as well as processing data collected online and offline to present results to teams and drive continuous improvement.

Requirements:

  • Excellent written communication skills in English, Portuguese, and Spanish; French is an asset.
  • Previous experience in hospitality, preferably in operations, such as guest relations, concierge, or receptionist.
  • Strong argumentation skills and ability to conduct meetings effectively.
  • Availability for occasional trips to Lisbon.

Salary: The estimated salary for this position is €25,000 - €30,000 per annum, based on industry standards and the location of Porto.

Benefits:

  • Adequate compensation package.
  • Opportunity to integrate with our client after the initial 3-month period.

Why Choose Us:

Adecco PT values diversity, inclusivity, and equity in the workplace and believes in promoting talent without labels.



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