International Customer Experience Expert in Lisbon
Há 1 mês
We are seeking an International Customer Experience Expert to join our team in Lisbon. This exciting opportunity will allow you to leverage your exceptional customer service skills and cultural competence to deliver an outstanding experience for our clients.
Key Responsibilities- Provide exceptional customer service via social media, responding promptly and professionally to customer inquiries and concerns
- Support customers by providing accurate and detailed information about our products and services
- Collaborate with colleagues to develop and implement effective solutions to resolve customer issues
- Process warranty cases in a timely and efficient manner
- Native level of German and good level of English language proficiency
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Proven ability to work in a fast-paced environment and adapt to changing priorities
- Enthusiasm for social media and passion for delivering exceptional customer experiences
- Knowledge of the value and impact that a good customer experience can create
- Familiarity with intercultural communication and expatriate lifestyle
- Valid Portuguese work permit required
- Type of contract: yearly or 6-month contract, renewable
- Working hours: full-time options on rotating shifts (depending on the project)
- Salary conditions:
- Including free accommodation (shared flat, all bills included): €950-€1,000 gross/month (based on level of experience)
- Excluding accommodation: €1,300-€1,400 gross/month (based on level of experience)
- For international candidates:
- Reimbursement of initial flight expenses
- Airport pick-up
- Yearly round-trip flight ticket back to home country (within EU)
- Help in paperwork, opening bank account, etc. upon arrival
- Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
- Real career opportunities in different career paths
We are a multinational organisation based in Lisbon, offering a range of job opportunities in sales and customer service. Our company values diversity, inclusivity, and innovation, and we strive to provide an exceptional experience for our employees and customers.
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