Luxury Italian Customer Service Representative for Global Concierge Firm

2 semanas atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Job Summary:

We are seeking a highly skilled Luxury Italian Customer Service Representative to join our team at Sitel, a leading global concierge firm. As a key member of our customer support team, you will be responsible for delivering exceptional service to high-net-worth clients.

About the Role:

This is a challenging and rewarding opportunity for an Italian native or fluent professional with strong English communication skills. You will work on a night shift schedule (12:00 AM to 8:00 AM) and be based in Lisbon, Portugal.

Key Responsibilities:

  • Provide personalized customer service to clients via phone, email, and other digital channels
  • Manage customer relationships and resolve issues in a timely and professional manner
  • Maintain accurate and secure customer information on our database
  • Work collaboratively with colleagues to meet targets and goals

Requirements:

To succeed in this role, you will need:

  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication and interpersonal skills
  • Courtesy, active listening, and personalized follow-up
  • Customer-oriented approach with attention to detail and quality of service
  • Ability to work effectively in a fast-paced environment
  • Hybrid working model with some on-site training and option to work from home

Salary and Benefits:

The estimated salary for this role is €28,000 - €35,000 per annum, depending on experience. Additionally, you will receive a range of benefits, including:

  • Competitive salary package
  • Opportunities for career growth and development
  • Beneficial hybrid working model
  • Access to state-of-the-art technology and tools

About Us:

Sitel is a leading global concierge firm, specializing in high-end services for discerning clients. We offer a dynamic and supportive work environment, where you can grow your career and make a real difference in people's lives.



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