Luxury Italian Customer Service Representative for Global Concierge Firm
2 semanas atrás
Job Summary:
We are seeking a highly skilled Luxury Italian Customer Service Representative to join our team at Sitel, a leading global concierge firm. As a key member of our customer support team, you will be responsible for delivering exceptional service to high-net-worth clients.
About the Role:
This is a challenging and rewarding opportunity for an Italian native or fluent professional with strong English communication skills. You will work on a night shift schedule (12:00 AM to 8:00 AM) and be based in Lisbon, Portugal.
Key Responsibilities:
- Provide personalized customer service to clients via phone, email, and other digital channels
- Manage customer relationships and resolve issues in a timely and professional manner
- Maintain accurate and secure customer information on our database
- Work collaboratively with colleagues to meet targets and goals
Requirements:
To succeed in this role, you will need:
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication and interpersonal skills
- Courtesy, active listening, and personalized follow-up
- Customer-oriented approach with attention to detail and quality of service
- Ability to work effectively in a fast-paced environment
- Hybrid working model with some on-site training and option to work from home
Salary and Benefits:
The estimated salary for this role is €28,000 - €35,000 per annum, depending on experience. Additionally, you will receive a range of benefits, including:
- Competitive salary package
- Opportunities for career growth and development
- Beneficial hybrid working model
- Access to state-of-the-art technology and tools
About Us:
Sitel is a leading global concierge firm, specializing in high-end services for discerning clients. We offer a dynamic and supportive work environment, where you can grow your career and make a real difference in people's lives.
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