Italian Customer Support Specialist for Luxury Concierge Service
4 semanas atrás
About the Role: Sitel Corp. is seeking a skilled Italian Customer Support Specialist to join our team in a luxury concierge service. As a customer service specialist, your daily responsibilities will include managing customer relationships, processing client requests, and providing personalized care.
Key Responsibilities:
- Comply with company policies and procedures to meet statutory, quality, and business requirements.
- Customer relationship management and digitized processing of clients focused on services such as traveling, lifestyle, and personal services.
- Perform inbound/outbound calls and written communication within guidelines established by the client and contact center management.
- Maintain accuracy and security of customer information on the database.
- Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Research information and solve problems using available resources.
- Monitor and control numerous concurrent tasks in tandem.
Requirements:
- Ability to work the night shift (12:00 AM to 8:00 AM)
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Customer-oriented, willingness to provide personalized care
- Attention to detail and quality of service: thoroughness, precision, reliability
- People-oriented, value-added interpersonal skills
- Use of Office and CRM tools
- Ability to interact positively with peers and supervisors
About the Company: Sitel Corp. is a global leader in concierge and loyalty services. We believe in memorable associate experiences and offer a hybrid working model with some on-site training and the option to work from home. If you are a local candidate or willing to relocate to Lisbon, Portugal, we encourage you to apply.
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Lisboa, Lisboa, Portugal Sitel Tempo inteiroJob Summary:We are seeking a highly skilled Luxury Italian Customer Service Representative to join our team at Sitel, a leading global concierge firm. As a key member of our customer support team, you will be responsible for delivering exceptional service to high-net-worth clients.About the Role:This is a challenging and rewarding opportunity for an Italian...
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Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro**Company Overview**Sitel Corp., a worldwide leader in concierge and loyalty services, is seeking an Italian Customer Support Specialist to join our team in Lisbon, Portugal.**Job Description**This role involves providing exceptional customer service to clients via inbound and outbound calls, written communication, and digital processing. Key...
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