Italian Customer Support Specialist for Luxury Concierge Service

4 semanas atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

About the Role: Sitel Corp. is seeking a skilled Italian Customer Support Specialist to join our team in a luxury concierge service. As a customer service specialist, your daily responsibilities will include managing customer relationships, processing client requests, and providing personalized care.

Key Responsibilities:

  • Comply with company policies and procedures to meet statutory, quality, and business requirements.
  • Customer relationship management and digitized processing of clients focused on services such as traveling, lifestyle, and personal services.
  • Perform inbound/outbound calls and written communication within guidelines established by the client and contact center management.
  • Maintain accuracy and security of customer information on the database.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and solve problems using available resources.
  • Monitor and control numerous concurrent tasks in tandem.

Requirements:
  • Ability to work the night shift (12:00 AM to 8:00 AM)
  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Customer-oriented, willingness to provide personalized care
  • Attention to detail and quality of service: thoroughness, precision, reliability
  • People-oriented, value-added interpersonal skills
  • Use of Office and CRM tools
  • Ability to interact positively with peers and supervisors

About the Company: Sitel Corp. is a global leader in concierge and loyalty services. We believe in memorable associate experiences and offer a hybrid working model with some on-site training and the option to work from home. If you are a local candidate or willing to relocate to Lisbon, Portugal, we encourage you to apply.



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