Animal Care Representative
4 semanas atrás
Overview
Nestlé Sa is a leading global food and beverage company, committed to improving the lives of consumers and customers around the world. Our mission is to unlock the power of food to enhance quality of life for individuals and communities.
About this Role
We are seeking a highly skilled Animal Care Representative to join our team in Lisbon, Portugal. As an Animal Care Representative, you will be responsible for assisting Nestlé consumers with questions and concerns related to animal nutrition and behavior.
Responsibilities
The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. Key responsibilities will include:
- Providing accurate and timely information to consumers regarding animal nutrition and behavior
- Offering counseling and suggestions for positive changes in pet nutrition and behavior
- Following up with customers to ensure their issues are resolved
- Treating sensitive consumer contacts in accordance with company guidelines
- Informing consumers about new products and campaigns, if any
- Gathering consumers' feedback and completing a FAQ database and knowledge-based documents
Requirements
To be considered for this role, you must have:
- Advanced written and spoken knowledge of English and French
- Bachelor's degree in Veterinary Medicine, Biology, Food Science, or similar field
- At least 1 year of experience as a veterinary technician, assistant, or in customer relations
- Pets' nutrition and behavior knowledge
- Experience in customer relations
- Excellent communication and problem-solving skills
- Capable of multi-tasking and working autonomously while remotely
- Attention to detail, flexibility, and willingness to learn new technologies
What We Offer
We offer a competitive salary of approximately €35,000 per annum, plus additional benefits including meal card, flex benefits, and comprehensive medical support. You will also have access to e-learning courses and training programs to help you grow in your career. As a valued member of our team, you will enjoy a flexible working environment, cultural diversity, and local and international exposure.
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