Dutch Speaking Customer Support Representative with Excellent Communication Skills

1 semana atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Job Overview

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Wibit Consulting & Services (WibitCS) is a leading multinational technology business seeking a Dutch-speaking Customer Support Agent for their office in Lisbon.

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About the Role

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  • The successful candidate will provide professional customer support to customers who own a premium membership of a streaming platform.
  • This role involves communicating with customers using various channels, ensuring customer satisfaction, and handling customer complaints.
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Key Responsibilities

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  • Communicate effectively with customers via telephone, email, and chat platforms.
  • Provide timely and effective solutions to customer issues.
  • Document each action taken and categorize cases for the engineering team to address.
  • Maintain and update job-related administrative forms.
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Requirements

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  • Native or fluent in Dutch, both oral and written. Fluency in English (at least B2 level).
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users.
  • Ability to work independently and as part of a team.
  • Resourceful and stress-resilient personality that can adapt to all situations.
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Salary and Benefits

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The estimated salary for this position is approximately €25,000 - €30,000 per year, depending on experience. The company offers an excellent remuneration package based on performance, including meal allowance, transportation allowance, private health insurance, and a yearly performance bonus.

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About Wibit Consulting & Services

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We are a dynamic and creative team offering a positive and friendly atmosphere. Our employees receive guidance and tools to reach their full potential, making us an ideal choice for those looking to grow their careers.

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Working Conditions

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Shifts are on a weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM. Relocation assistance is provided, including help finding accommodation.



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