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German Speaking Customer Service Representative Wanted in Porto
2 meses atrás
In our pursuit of excellence, we're working with a leading consultancy to onboard a highly skilled Customer Representative who speaks German fluently. This opportunity is based in Porto, Portugal.
About the RoleWe're looking for an individual who can handle all incoming contacts from bank clients via phone, chat, and email. Key responsibilities include:
- Managing appointments, income statements, PIN/TAN orders for online banking, and card blocking;
- Providing exceptional customer service experience and continually seeking ways to enhance it;
- Using appropriate tools, processes, and methods to ensure accurate, valid, and complete information;
- Promoting the product range in a sales-oriented manner, supporting central marketing campaigns;
To be successful in this role, you'll need:
- To be fluent in German (C2 level) and English (B2 level);
- To listen actively, apply your product expertise with clarity, and solve issues promptly;
- To manage stressful situations effectively;
We offer:
- A relocation support package;
- A competitive salary with a possibility of change to flexible working hours in the future;
- Two weeks of comprehensive training + one week of nesting on-site;
- A dynamic team with a positive atmosphere and friendly colleagues;
- Food vouchers and guidance to reach your full potential;
The estimated annual salary for this position is around €30,000 - €40,000 depending on your qualifications and experience.
