Senior Fintech Relationship Manager

Há 7 dias


Braga, Braga, Portugal Yolo Group Tempo inteiro

Company Overview


The Yolo Group is a dynamic, international fintech company that offers an ideal workplace for those who want to make a difference and contribute to the growth of the organization.


We're a team of innovators, pushing the boundaries of gaming, fintech, blockchain, and more. With millions of users worldwide, we're committed to putting the customer at the heart of everything we do.



Salary


We offer a highly competitive salary in line with industry standards, estimated to be around $120,000 - $150,000 per year, depending on experience.



Job Description


As the Senior Fintech Relationship Manager, you will be an essential member of our VIP Team, providing an unbeatable experience for our VIP customers.


You'll be working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.


Your daily tasks will include building long-term strategic relationships with our VIP customers, taking ownership of the assigned VIP portfolio, and managing customers proactively.


You'll also be responsible for identifying and providing data-driven solutions, applying the best industry practices in solving queries and taking full ownership of escalated customer cases.


Additionally, you'll analyze the betting activity and Key Performance Indicators within the assigned portfolio, and apply best practices for hosting and participating in VIP events, involving frequent travel.



Required Skills and Qualifications


To succeed in this role, you'll need 3+ years of experience within the online gaming industry, with a strong understanding of cryptocurrencies, sports betting, and casino games.


You should have fluency in Japanese and English, excellent writing and communication skills with an eye on detail, and a commitment to delivering the absolute best VIP experience.


You'll also need a proactive and positive mindset, ability to handle stressful situations and challenging conversations with the customers, as well as multitasking and prioritization skills.


A project management background and analytical skills would be a significant advantage.



Benefits


At Yolo Group, we offer a generous learning & development package, including personal development plans, trainings, and company-wide knowledge sharing sessions.


Our benefits package also includes opportunities to invest in our own venture fund, Yolo Investments, focus on your well-being via monthly sports compensation, in-house gym, relaxing sleeping pods in our HQ, and private health insurance.


We celebrate milestones and life achievements, offering birthday day off, paid vacation days, and comfortable offices with its own cafeteria, plenty of fruits, snacks, drinks, and good vibes.


Free parking is available at our office, and we encourage networking opportunities with colleagues across the whole Group.


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