Customer Service Representative for International Clients

Há 1 mês


Porto, Porto, Portugal Eurofirms Tempo inteiro
About Eurofirms

We are a leading international staffing agency, connecting talented individuals with exciting career opportunities abroad.

Job Title: Customer Service Agent with Swedish

This role is an excellent opportunity for bilingual speakers to join our team and work with one of the world's most well-known brands. As a Customer Service Agent, you will be responsible for providing exceptional customer experiences through various communication channels.

Key Responsibilities:
  • Maintain a positive, empathetic, and professional attitude towards customers
  • Respond promptly to customer inquiries
  • Communicate with customers via calls, tickets, emails, or messages
  • Know the product/service well
  • Process customer requests and complaints
  • Track, document, and retrieve information in call tracking databases
Requirements:

To succeed in this role, you will need:

  • A proficient or bilingual level of Swedish and an advanced level of English
  • 6 months to 1 year of customer service experience
  • Call center experience
  • Flexibility in terms of shifts
  • Effective communication and customer care skills
  • Strong computer navigation skills
What We Offer:

We provide an attractive local salary package, paid training, relocation assistance, full-time employment contract, vacation bonuses, Christmas bonuses, career path opportunities, and monthly performance bonuses.



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