UKI Market Retention Specialist
Há 5 dias
Pleo is dedicated to changing the way companies manage their finances. Our aim is to make finance more accessible and automated for all employees and teams, empowering them to take control of their spending and drive a culture of responsible spending.
We believe that finance teams should be integrated into the heart of the business, working closely with other departments like marketing, sales and IT. By doing so, we can create a more seamless and efficient experience for our customers.
Our values tell the story of how we work at Pleo. We have four core values: 'Champion the Customer', which means addressing real pain points that businesses face; 'Succeed as a Team', highlighting our strength in diversity and trust in each other; 'Make it Happen' by taking bold decisions and following through to deliver results; and 'Build to Scale', creating lasting solutions that address today's challenges and anticipate tomorrow's needs.
About the Role
We are looking for a skilled professional to join our UKI Mid-Market Customer Success Team as a Retention Specialist. In this role, you will be responsible for retaining our biggest customers in the UKI market. This includes building strong relationships with main stakeholders at the companies and growing our collaboration with them.
Your responsibilities will include acting like a leader, not just by title but by behaviour, always leading from the front and setting the tone for your team. You will also build and improve internal stakeholder relationships, especially with Sales, Product, Engineering and Marketing – think 'One team, One dream', and we will succeed as a team.
Key Responsibilities
Your key responsibilities will include:
- Building a moat around your biggest customers to prevent them from leaving.
- Driving 'Enterprise-like Experiences' for our biggest customers in the UKI market.
- Acting as a leader, not just by title but by behaviour, always leading from the front and setting the tone for your team.
- Building and improving internal stakeholder relationships, particularly with Sales, Product, Engineering and Marketing.
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