Incident Resolution Specialist

**Customer Experience Specialist**The Global Incident Resolution Coordinator is responsible for providing an efficient incident support process and customer experience. You will triage customer support tickets, working closely with Colt support teams to resolve incidents and respond to requests.Your typical tasks and responsibilities will include:Seamlessly...

We are seeking a highly skilled Incident Resolution Manager to join our team at ITDSPortugal Todos. As an Incident Resolution Manager, you will play a crucial role in maintaining service continuity and resolving incidents efficiently. This is a hybrid Lisbon-based opportunity where you will work closely with our team to ensure the seamless delivery of our...

Neotalent Conclusion is a leading provider of Information Technology and Engineering services, with a strong presence in key locations across Europe. We are committed to delivering high-quality services that meet the evolving needs of our clients.We are currently seeking an experienced Incident Manager to join our team in Lisbon, working closely with one of...

About the Job:As an Incident Manager at ITDSPortugal Todos, you will be part of a dynamic team that drives innovation with cutting-edge solutions and services.You will work closely with the incident management team to ensure that all protocols are diligently followed. You will produce documents outlining incident protocols such as handling cybersecurity...

About UsAxians Portugal is committed to creating an inclusive and collaborative work environment that values diversity and promotes social responsibility.The RoleWe are looking for a skilled professional to fill the position of Critsit Delivery Manager. This exciting opportunity will involve managing critical situations for Premier Customers and Partners,...

Key ResponsibilitiesAs an Incident Manager, you will be responsible for:Managing the incident management process and ensuring service continuity.Collaborating with the incident management team to identify causes and implement solutions.Prioritizing incidents based on their urgency and influence on the business.Producing documents outlining incident protocols...

About UsWe are a comprehensive compensation suite provider that integrates unified data, complete pay management solutions, and AI-enabled pay intelligence. This helps companies comply with regulations, optimize compensation decisions, and achieve better business results.Your RoleYou will be responsible for managing incidents for our customers around the...

iCapital OverviewiCapital is a leading fintech company that empowers the global alternative investment marketplace. We have developed a robust financial technology platform that streamlines how advisors, wealth management firms, asset managers, and banks create and implement bespoke public and private market strategies for their high-net-worth...

.We're Nadara.We work harmoniously with the power of nature and the communities around us to power lifetimes to come.We call our approach 'living energy'.We don't just produce renewable energy, we live it – recognising our relationship with the people touched by our business and supporting social, educational, cultural, and environmental initiatives that...

Company Overview:We are a global IT leader driving innovation with cutting-edge solutions and services. Our client values collaboration, expertise, and a customer-centric approach. As an Incident Manager, you will play a key role in maintaining service continuity for our global IT operations.Responsibilities:Oversight of the incident management process and...

We're Nadara. We work harmoniously with the power of nature and the communities around us to power lifetimes to come. Our approach is built on living energy, recognizing our relationship with the people touched by our business and supporting initiatives that contribute to community development.Job Summary: The Cybersecurity Incident Specialist plays a...

We're Nadara. We work harmoniously with the power of nature and the communities around us to power lifetimes to come. We call our approach 'living energy'.We don't just produce renewable energy, we live it – recognising our relationship with the people touched by our business and supporting social, educational, cultural, and environmental initiatives that...

Job Description:Nadara seeks a skilled Incident Response Specialist to join our team. As a key member of our Cybersecurity department, you will be responsible for ensuring the effective management of security incidents through thorough investigations and timely resolutions.Investigating and addressing security incidents reported by or assigned to the...

We're Nadara. We work harmoniously with the power of nature and the communities around us to power lifetimes to come. We call our approach 'living energy'. We don't just produce renewable energy, we live it – recognising our relationship with the people touched by our business and supporting social, educational, cultural, and environmental initiatives that...

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);R&D (Bootcamps, POC, Tech Lab);Nearshore.In ADENTIS, we focus on PEOPLE.This is our emotional salary:Great Work-Life balance;Very...

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor,...

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore.In ADENTIS, we focus on PEOPLE.This is our emotional salary: Great Work-Life balance;...

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore. In ADENTIS, we focus on PEOPLE. This is our emotional salary: Great Work-Life balance;...

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:- Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);- R&D (Bootcamps, POC, Tech Lab);- Nearshore.In ADENTIS, we focus on PEOPLE. This is our emotional salary:- Great Work-Life...

We are seeking a Dispute Resolution Specialist to join our team at Blu Selection. In this role, you will be responsible for handling end-to-end claims processes, identifying potential fraud, and working closely with internal and external stakeholders to deliver a seamless customer experience.About the Role:Handle designated inboxes through inbound and...