Incident Resolution Expert

Job DescriptionAs an Incident Resolution Expert at Adentis, you will play a crucial role in improving overall Incident and Complaint Management performance in our multiprovider environment. Your responsibilities will include analyzing reporting data, identifying inconsistencies, and developing standard solutions to ensure quality resolution processes.In this...

Job Description: As a Cross-Functional Team Member, you will serve our customer base by managing incidents 24/7. You will work closely with senior stakeholders and team members to communicate ongoing incident progress and updates. Your role involves coordinating and collaborating with cross-functional teams to ensure efficient incident resolution. This...

We are seeking a highly skilled Incident Resolution Manager to join our team at ITDSPortugal Todos. As an Incident Resolution Manager, you will play a crucial role in maintaining service continuity and resolving incidents efficiently. This is a hybrid Lisbon-based opportunity where you will work closely with our team to ensure the seamless delivery of our...

As a member of our team, you will have the opportunity to work in a dynamic and people-focused environment. With over 7 years of experience in the Portuguese market, we operate with a strong DNA that prioritizes our employees' well-being. Our company is structured around three main lines of service: Strategy, R&D, and Nearshore. This enables us to deliver...

iCapital OverviewiCapital is a leading fintech company that empowers the global alternative investment marketplace. We have developed a robust financial technology platform that streamlines how advisors, wealth management firms, asset managers, and banks create and implement bespoke public and private market strategies for their high-net-worth...

Neotalent Conclusion is a leading provider of Information Technology and Engineering services, with a strong presence in key locations across Europe. We are committed to delivering high-quality services that meet the evolving needs of our clients.We are currently seeking an experienced Incident Manager to join our team in Lisbon, working closely with one of...

About UsAxians Portugal is committed to creating an inclusive and collaborative work environment that values diversity and promotes social responsibility.The RoleWe are looking for a skilled professional to fill the position of Critsit Delivery Manager. This exciting opportunity will involve managing critical situations for Premier Customers and Partners,...

About UsWe are a comprehensive compensation suite provider that integrates unified data, complete pay management solutions, and AI-enabled pay intelligence. This helps companies comply with regulations, optimize compensation decisions, and achieve better business results.Your RoleYou will be responsible for managing incidents for our customers around the...

About the Job:As an Incident Manager at ITDSPortugal Todos, you will be part of a dynamic team that drives innovation with cutting-edge solutions and services.You will work closely with the incident management team to ensure that all protocols are diligently followed. You will produce documents outlining incident protocols such as handling cybersecurity...

.Create a better #TomorrowWithUsAt Siemens, we build technology solutions to shape the world we live in.We transform industries and societies by combining the real and digital worlds.With over 300,000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.At the Portugal Tech Hub, we...

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity.With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely...

Create a better #TomorrowWithUs At Siemens, we build technology solutions to shape the world we live in.We transform industries and societies by combining the real and digital worlds.With over 300,000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.At the Portugal Tech Hub, we...

**Job Summary**We are seeking a skilled Dispute Resolution Expert to join our team at Scandinavian Tobacco Group. This is an excellent opportunity to leverage your expertise in resolving vendor disputes and contributing to efficient source to pay processes.Main Responsibilities:Support the payments lead in achieving team objectives and promote a positive...

We are a forward-thinking company, committed to delivering cutting-edge ERP solutions that meet the evolving needs of our customers.Job OverviewThe Service Desk Agent will play a critical role in ensuring the smooth operation of our systems, providing timely and effective support to our customers, and collaborating with internal teams to identify and resolve...

We're seeking a highly motivated Incident Response Expert to join our team in Portugal. As an MDR Analyst, you'll be part of our professional cybersecurity services team, helping customers respond to and remediate cyber threats.About the TeamOur team is dedicated to providing exceptional cybersecurity services to our customers. We're passionate about...

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor,...

Join our dynamic team as a Client Resolution Expert and play a key role in delivering exceptional customer service. In this role, you'll be responsible for resolving customer technical issues, identifying their needs and solutions, and providing personalized support.To succeed in this position, you'll need excellent communication skills, both written and...

**Job Overview**At Blu Selection, we are seeking a highly skilled Claims Resolution Expert to join our team. As a key member of our Investigations and Claims Department, you will play a critical role in handling end-to-end claims processes, identifying potential fraud, and working closely with internal and external stakeholders to deliver a seamless customer...

At Blu Selection, we are seeking a skilled Claims Resolution Expert to join our team. As a key member of our claims department, you will play a vital role in handling end-to-end claims processes, identifying potential fraud, and working closely with internal and external stakeholders to deliver exceptional customer experiences.About the Role:Provide...

Key Responsibilities: 1. Take ownership of incident management, from initial customer contact through resolution.2. Coordinate and collaborate with cross-functional teams to ensure efficient incident resolution.3. Work closely with senior stakeholders and team members to communicate ongoing incident progress and updates.4. Monitor and track incidents against...