Incident Resolution Expert

About Our TeamWe are a team of experts who take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, focusing on areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure...

Job Description: As a Cross-Functional Team Member, you will serve our customer base by managing incidents 24/7. You will work closely with senior stakeholders and team members to communicate ongoing incident progress and updates. Your role involves coordinating and collaborating with cross-functional teams to ensure efficient incident resolution. This...

We are seeking a highly skilled Incident Resolution Manager to join our team at ITDSPortugal Todos. As an Incident Resolution Manager, you will play a crucial role in maintaining service continuity and resolving incidents efficiently. This is a hybrid Lisbon-based opportunity where you will work closely with our team to ensure the seamless delivery of our...

Key ResponsibilitiesAs an Incident Manager, you will be responsible for:Managing the incident management process and ensuring service continuity.Collaborating with the incident management team to identify causes and implement solutions.Prioritizing incidents based on their urgency and influence on the business.Producing documents outlining incident protocols...

As a member of our team, you will have the opportunity to work in a dynamic and people-focused environment. With over 7 years of experience in the Portuguese market, we operate with a strong DNA that prioritizes our employees' well-being. Our company is structured around three main lines of service: Strategy, R&D, and Nearshore. This enables us to deliver...

iCapital OverviewiCapital is a leading fintech company that empowers the global alternative investment marketplace. We have developed a robust financial technology platform that streamlines how advisors, wealth management firms, asset managers, and banks create and implement bespoke public and private market strategies for their high-net-worth...

Neotalent Conclusion is a leading provider of Information Technology and Engineering services, with a strong presence in key locations across Europe. We are committed to delivering high-quality services that meet the evolving needs of our clients.We are currently seeking an experienced Incident Manager to join our team in Lisbon, working closely with one of...

Job Description:In this role, you will be part of our global organization and serve our customer base by managing incidents on a 24/7 schedule. You will be supporting beqom's solution and its underlying ecosystem, providing exceptional customer service and resolving issues efficiently.

About UsWe are a comprehensive compensation suite provider that integrates unified data, complete pay management solutions, and AI-enabled pay intelligence. This helps companies comply with regulations, optimize compensation decisions, and achieve better business results.Your RoleYou will be responsible for managing incidents for our customers around the...

Your RoleAs a Service Desk Team Lead, you will be responsible for leading and managing a team of customer support representatives, providing technical expertise and guidance to team members, interacting with customers directly, and coordinating the response to incidents.

About the Job:As an Incident Manager at ITDSPortugal Todos, you will be part of a dynamic team that drives innovation with cutting-edge solutions and services.You will work closely with the incident management team to ensure that all protocols are diligently followed. You will produce documents outlining incident protocols such as handling cybersecurity...

About the RoleIn this key position, you will be responsible for coordinating and supervising the activities of technical and commercial resources to resolve problems affecting our clients.Your expertise will be instrumental in ensuring the efficient resolution of incidents, while fostering strong relationships with internal and external stakeholders.Key...

.Create a better #TomorrowWithUsAt Siemens, we build technology solutions to shape the world we live in.We transform industries and societies by combining the real and digital worlds.With over 300,000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.At the Portugal Tech Hub, we...

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity.With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely...

Create a better #TomorrowWithUs At Siemens, we build technology solutions to shape the world we live in.We transform industries and societies by combining the real and digital worlds.With over 300,000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.At the Portugal Tech Hub, we...

**Job Summary**We are seeking a skilled Dispute Resolution Expert to join our team at Scandinavian Tobacco Group. This is an excellent opportunity to leverage your expertise in resolving vendor disputes and contributing to efficient source to pay processes.Main Responsibilities:Support the payments lead in achieving team objectives and promote a positive...

We are a forward-thinking company, committed to delivering cutting-edge ERP solutions that meet the evolving needs of our customers.Job OverviewThe Service Desk Agent will play a critical role in ensuring the smooth operation of our systems, providing timely and effective support to our customers, and collaborating with internal teams to identify and resolve...

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software.We have a global presence, but our headquarters and main technical center are in Porto, Portugal, where we develop state-of-the-art solutions for Semiconductor, Electronics, Medical...

About the RoleWe're seeking a highly skilled Global Incident Manager to join our team in Lisbon. As a key member of our customer support team, you'll be responsible for managing incidents for our customers around the world. This is a fantastic opportunity to learn and evolve with our company as we continue to grow and expand our services.The successful...

Role Overview: As a Production Service Support Engineer, you will be at the forefront of incident management, creating innovative solutions and improving the reliability of our globally dispersed services.Responsibilities:Leverage Site Reliability Engineering best practices and the ITIL Solutions Architecture framework to devise incident management...