Strategic Customer Success Team Manager

Há 3 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Overview
At Phiture, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers unlock the full potential of our solutions.

About the Role
We are seeking an experienced Team Manager who will play a pivotal role in nurturing and developing early-career Customer Success Managers. With a focus on enhancing team performance and ensuring exceptional customer experiences, you will lead a diverse team of associates, providing mentorship, guidance, and strategic direction.

Main Responsibilities:
1. Team Leadership: Recruit, train, and manage a high-performing team of early-career Customer Success Associates. Foster a culture of collaboration, accountability, and continuous improvement.
2. Performance Management: Set performance goals and KPIs for team members, regularly assess performance, provide constructive feedback, and conduct performance reviews.
3. Cross-Functional Collaboration: Act as a liaison between the Customer Success team and other departments, including Sales, Advocacy, and Professional Services, to enhance the customer experience and ensure seamless handoffs.
4. Data-Driven Insights: Utilize analytic tools like Salesforce, Tableau, and Zendesk analytics to monitor team performance, track customer engagement trends, and identify areas for improvement.

You Will Thrive Here If:
• You have a minimum of 3 years of experience managing a team, preferably in customer success, sales, or related fields.
• You possess excellent written and verbal communication skills, capable of conveying technical concepts effectively to diverse audiences.
• You are a self-starter who is poised to take on challenges and adapt to the dynamic nature of the tech industry.
• You are committed to understanding customer needs and enhancing their experience through effective team management.
• You have a strong interest in new products, software systems, and AI-driven solutions, with a desire to coach others in utilizing these tools effectively.

What We Offer:
A dynamic work environment where you can make a meaningful impact on our customers' success, collaborative teams, opportunities for growth and development, and more.

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