Guest Services Representative
3 semanas atrás
Job Summary
We are seeking a skilled Guest Services Representative to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.
Key Responsibilities
- Organize and confirm guest reservations, requests, and changes
- Process payments, verify billing, and secure guest information
- Provide directions, information, and local area recommendations to guests
- Follow up on outstanding requests and resolve issues
- Run and review daily reports, complete designated cashier and closing reports
- Count bank at beginning and end of shift, secure bank
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
Requirements
- Follow all company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Maintain confidentiality of proprietary information
- Welcome and acknowledge guests according to company standards
- Anticipate and address guests' service needs
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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