Global Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Filipa Santos Atlean World Tempo inteiro

Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality.

We offer a unique opportunity for a Technical Support Agent - Czech speaker to join our team in Lisbon, Portugal.

The ideal candidate will have native level written and verbal communication skills in Czech, B2 level English, and good computer skills.

Key responsibilities include:

  • Taking ownership of new cases and escalations promptly
  • Assisting Enterprise customers, partners, and fellow engineers
  • Defining the scope of customer issues and support boundaries by gathering relevant information
  • Conducting thorough research to investigate problems, with the option to collaborate with other teams
  • Consulting with colleagues, handing over cases if necessary
  • Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed
  • Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed
  • Ensuring that each support request you handle adheres to our Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments
  • Documenting your technical work and research in a comprehensive manner
  • Proactively addressing customer satisfaction concerns before they escalate into problems

To be successful in this role, you will receive:

  • Joyful Lisbon experience
  • Skyrock Growth with a 12-month renewable contract, after 2 years it can become a permanent contract
  • Portuguese Extra Delights: Meal vouchers, Holiday and Christmas allowance
  • Guardians of Wellness: Private Health Insurance from day one
  • Gross salary: 1467€ per month or 1351€ with accommodation
  • Stable work and career progression, it's possible to become for example a Trainer, a Team Leader, a Manager

Relocation Package is included:

  • Flight to the Future: Covered flight expenses
  • First-Class Arrival: Airport pick-up and settling assistance
  • Nest in Comfort: Accommodation provided in shared apartments
  • Language Safari: Complimentary Portuguese lessons
  • Active & Awesome: Free sports activities and social events

The recruitment process includes:

  • Initial contact by email: we will contact you by email for an initial discussion
  • Online video interview: this is an opportunity to find out more about your motivations and discuss the job in broad terms
  • Online tests: tests (linguistic and/or technical) will be required to assess your skills
  • Final interview with our client: the discussion will focus on the specific aspects of the position and the team

Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World.


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