Customer Experience Manager in Porto, Portugal with Cross Border Talents
2 semanas atrás
We are looking for a Customer Experience Manager to oversee a dynamic team of representatives in our Porto office. As a key member of our global organization, you will be responsible for leading and developing the team to achieve top performance, ensuring quality and satisfaction for clients and end-users.
Why Porto?Porto is one of Europe's most beautiful coastal cities, known for its blend of old-world charm and modern innovation. You will have the opportunity to immerse yourself in this vibrant culture while advancing your career. Enjoy walks along the Douro River, indulge in world-class Port wine, and make a significant impact in our global organization.
Your Key Responsibilities:- Lead and develop a team of 15 customer service representatives to achieve top performance.
- Actively manage the team using company systems and conduct performance analyses to drive continuous improvement.
- Monitor customer interactions to meet client requirements, offering coaching and real-time transaction support.
- Host team meetings to foster innovation, collaboration, and performance enhancement.
- Ensure the team meets service levels across multiple channels, including calls, chats, and emails.
Competitive salary based on your skills and experience: $50,000 - $70,000 per year.
Join a multilingual, creative, and inclusive team with a positive atmosphere.
Professional growth opportunities with training in coaching and project management.
Be part of a global organization that values innovation and continuous improvement.
Engage with global clients, contributing to strategic initiatives and cross-cultural experiences.
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