Electric Mobility Operations Manager
2 meses atrás
About the Role:
We are seeking a highly skilled Electric Mobility Operations Manager to join our team at EDP Energias De Portugal S.A. As a key member of our Contact Center Operations Management team, you will be responsible for supporting the operational management of our Contact Centers in the liberalized market, specifically in the New Energy area.
Key Responsibilities:
Control of operational and management KPIs
Review or implementation of new processes
Promotion of continuous improvement through the identification of pain points and their correction, always considering the best practices in the market
Implementation and monitoring of new products in the operation
Monitoring and managing operations/partners at various sites
Alignment of best practices among various partners
Continuous alignment and communication with various key areas (segment management, smart mobility, B2C operations, field services...)
Requirements:
Bachelor's degree in economics, business management, marketing, or a related field
Mandatory 3 to 8 years' experience, preferably in operations management
Analytical and problem-solving abilities, with a data-driven approach to decision-making
Cross-functional collaboration skills
About EDP:
As a socially responsible company, we incorporate the principles of Diversity and Inclusion into our values and practices. We welcome and value all people and are committed to the inclusion and sense of belonging of each person who joins the EDP Group.
If you think you have the profile for this opportunity, please apply until October 23rd 2024
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