Electric Mobility Operations Manager
1 semana atrás
Key Responsibilities:
- Manage the operational performance of Contact Centers in the electric mobility area, ensuring alignment with company goals and best practices.
- Control and review operational and management KPIs to drive improvement and ensure service excellence.
- Develop and implement new processes to enhance operational efficiency and customer satisfaction.
- Identify and address pain points through continuous improvement initiatives, promoting a data-driven approach to decision-making.
- Monitor and manage operations and partners across various sites, ensuring seamless coordination and communication.
Requirements:
- Strong analytical and problem-solving skills, with experience in operations management and customer service.
- Bachelor's degree in economics, business management, marketing, or a related field; Master's degree preferred.
- Minimum 3-8 years of experience in operations management, preferably in the electric mobility sector.
- Cross-functional collaboration skills and ability to work effectively in a team environment.
About EDP:
We are a leading international company in the energy sector, committed to innovation, sustainability, and humanization. Our employees enjoy flexible working arrangements, competitive remuneration, and additional benefits. We value diversity and inclusion, and strive to create a workplace that promotes equality and opportunities for all.
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