Language Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Gofluent Tempo inteiro

About the Role

We are seeking a highly skilled Language Support Specialist to join our team at goFLUENT. As a key member of our customer support team, you will play a vital role in ensuring the success of our learners by providing exceptional language support and guidance.

Key Responsibilities

  • Manage relationships with clients/learners taking goFLUENT lessons/training.
  • Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
    • Resolve customer complaints
    • Call clients to follow up on their training progress
    • Conduct demo calls
  • Assist Account Managers/Sales as deemed necessary by the LC Manager.
  • Reach KPIs discussed with the LC Manager.

Requirements

  • Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
  • University degree: Language Studies, Translator/Interpreter.
  • Proactive, responsible, disciplined and able to multitask.
  • Must be able to handle stress well and work efficiently under pressure.
  • Have a good command of MS Office and Google tools.
  • Excellent command of English and Spanish required both spoken and written.
  • Excellent oral communication and customer service skills over the phone.
  • Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.

What We Offer

  • Lisbon location
  • Negotiable salary


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