Language Support Specialist
3 semanas atrás
About the Role
We are seeking a highly skilled Language Support Specialist to join our team at goFLUENT. As a key member of our customer support team, you will play a vital role in ensuring the success of our learners by providing exceptional language support and guidance.
Key Responsibilities
- Manage relationships with clients/learners taking goFLUENT lessons/training.
- Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
- Resolve customer complaints
- Call clients to follow up on their training progress
- Conduct demo calls
- Assist Account Managers/Sales as deemed necessary by the LC Manager.
- Reach KPIs discussed with the LC Manager.
Requirements
- Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
- University degree: Language Studies, Translator/Interpreter.
- Proactive, responsible, disciplined and able to multitask.
- Must be able to handle stress well and work efficiently under pressure.
- Have a good command of MS Office and Google tools.
- Excellent command of English and Spanish required both spoken and written.
- Excellent oral communication and customer service skills over the phone.
- Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
What We Offer
- Lisbon location
- Negotiable salary
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