Senior Hospitality Manager
2 semanas atrás
We are seeking a highly skilled Senior Hospitality Manager to join our pre-opening team at Andaz Lisbon. As a key member of our leadership team, you will be responsible for setting up the foundation for smooth hotel operations. This includes recruiting and training front office colleagues, establishing standard operating procedures (SOPs), and configuring front office systems such as reservations, check-in/check-out processes in line with the standards of the Andaz Lisbon.
Main Responsibilities- Oversee the guest experience from check-in to check-out for all guests.
- Work with the Front Office team to ensure a seamlessly perfect guest experience and make adjustments where necessary.
- Ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- A degree is ideal.
- Currently in the role or experience in a similar role in a luxury 5-star hotel.
- Speak Portuguese and English.
- Strong leadership skills to manage and motivate a diverse team across various departments.
- Exceptional customer service skills with a focus on creating memorable guest experiences.
- Experience in implementing service standards and training colleagues to uphold them consistently.
- Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management.
At Hyatt Hotels Corporation, we offer long term career growth opportunities, a motivated and connected team, 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts, and a company that truly cares. Our values of empathy, wellbeing, respect, integrity, experimentation, and inclusion guide everything we do. We are consistently ranked as one of the world's best places to work, and we believe that being part of something bigger than ourselves makes a difference in the lives of those around us. Join us as a Senior Hospitality Manager and discover why Hyatt is the place to be.
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