Senior Sales Expert

2 semanas atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Job Summary

We are seeking a highly motivated and experienced Senior Sales Expert to join our Digital Inside Sales team at Zendesk, Inc. As a key member of our sales team, you will be responsible for driving online business conversion rates by resolving prospect and customer inquiries through various channels.

About the Role

This is a new team at Zendesk, and as one of the founding members, you will play a critical role in shaping our sales strategy and approach. You will become an expert on our products and articulate the value of Zendesk to informed buyers, providing several touch points across the customer journey to help them make an informed buying decision.

Responsibilities

  • Respond to a large number of inbound leads and existing customers through various channels, primarily through chat and email.
  • Actively resolve prospect and customer inquiries to drive online business conversion rates.
  • Become an expert on Zendesk products and articulate their value to informed buyers.
  • Conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk.
  • Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity.
  • Exceed activity, pipeline, and revenue goals on a weekly basis.

Requirements

  • Excellent written communication skills in English.
  • A secondary language of French, German, Dutch, Spanish, or Portuguese is highly desired.
  • 1+ years of sales experience; software/SaaS experience preferred.
  • Real passion for Zendesk technology and quick ability to learn tools and processes.
  • Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times.
  • Ability to thrive in a fast-paced environment, think strategically, and excel at tactical execution against a task.

What We Offer

We offer a competitive salary range of $65,000 - $80,000 per year, depending on experience, plus benefits and a dynamic work environment. Work from our Lisbon office 4 days a week and be part of a fast-growing area for our business.



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