Global Application Services Delivery Expert
3 semanas atrás
Company Overview
SAP SE is a global leader in enterprise software, empowering companies of all sizes and industries to run better. Our culture is built on collaboration, innovation, and a passion for helping our customers succeed.
About the Job
We are seeking an experienced Application Service Manager to join our Cloud Application Services team in EMEA/MEE region. As a key member of our team, you will be responsible for delivering high-quality services to our RISE customers post go-live, especially in the operations phase.
The Role
Your primary responsibility will be to ensure that our CAS services meet the highest standards of quality. You will work closely with our customers to identify areas for improvement, optimize processes, and drive adoption of SAP's products and CAS service portfolio. Additionally, you will collaborate with other SAP stakeholders to orchestrate communication end-to-end and lead the entire CAS customer lifecycle, from transition to offboarding.
What You'll Bring
To succeed in this role, you will need a Bachelor's degree in IT & Business Management, Engineering, or a related field, combined with at least 5 years of experience in customer account services, relationship management, or a similar role. You should also have hands-on experience in at least one SAP Solution Area, such as S/4 Hana – FI, MM, SuccessFactors, or BTP. Strong problem-solving capabilities, excellent documentation and communication skills, and a strong customer orientation are essential.
Benefits
As a valued member of our team, you can expect a competitive salary of approximately $110,000 per year, depending on your location and experience. We offer a highly collaborative and caring team environment, with opportunities for learning and development, recognition for individual contributions, and a variety of benefit options. Our company culture prioritizes inclusion, health and well-being, and flexible working models, ensuring everyone feels included and can run at their best.
Additional Information
This is a full-time position with minimal travel required (0-10%). If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.
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