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IT Support Professional
Há 1 mês
Company Overview
">We are a leading provider of remote connectivity solutions, dedicated to delivering exceptional customer experiences.
">About the Role
">We are seeking an IT Support Professional with a strong focus on customer satisfaction to join our team.
">Job Description
">In this role, you will be responsible for providing technical support to our customers via phone and email, addressing their technical and accounting issues in a timely and professional manner.
">You will also be required to provide support through our ticket system and support chat, as well as prepare offers for potential customers tailored to their individual needs.
">Furthermore, you will work closely with our team to deliver a best-in-class experience for our customers.
">Requirements
">- ">
- You hold a university degree in economics or a related field, or have equivalent commercial or technical training.">
- You possess fluency in German and English, with additional languages being a plus.">
- You have basic knowledge of Windows operating systems.">
- Previous experience in a customer-focused role is advantageous.">
- You demonstrate determination, enthusiasm, and a willingness to learn.">
- You possess strong communication skills and a passion for working with people.">
What We Offer
">We offer a competitive salary range of €45,000 - €60,000 per year, depending on your level of experience.
">You will also enjoy access to a comprehensive benefits package, including company achievement bonus, company stocks, and regular salary reviews.
">Our company values diversity and promotes a flexible work environment, with up to 50% home office and opportunities to work from abroad.
">Join us in driving one of our core values, CARE, and contribute to our mission of delivering outstanding customer experiences.
