IT Support Specialist

3 semanas atrás


Porto, Porto, Portugal Broadvoice Tempo inteiro
Job Title

A Technical Help Desk Professional is sought after by Broadvoice, a next-generation telecommunications company. The role involves providing IT support to internal users on a global scale.

About the Company

Broadvoice is driven by its mission of enabling individuals and organizations new and enduring ways to connect with what's important to them. As a recognized Deloitte Technology Fast 500 and Inc 5000 Fastest Growing Private Companies, we continue to grow and innovate in the industry.

About the Role

The ideal candidate will have a strong attention to detail, minimum 7 years experience working in IT Support field, and excellent verbal and written communication skills in English. Proficiency in Microsoft Systems (Entra, Intune, 365, Exchange, Teams, Jamf) is highly desirable.

Key Responsibilities
  • Manage local endpoints in Entra, MDM and EDR solutions
  • Follow up on outstanding IT related requests and ensure resolution within established SLA
  • Monitor internal assets to ensure accurate inventory records
  • Support several remote access platforms
  • Work diligently in night shifts (17:00 to 02:00)
Requirements
  • Bachelor's degree in information systems, computer science, or similar
  • Strong analytical and troubleshooting/problem-solving skills
  • Excellent communication skills
  • Knowledge of end-user service principles and best practices
Salary

An estimated salary for this position is $65,000 - $85,000 per annum, depending on location and experience.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous retirement plan.



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