Business Development Manager
Há 6 dias
Company Overview
Vodafone is a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
Job Description
To recruit and manage the commercial relationships of Agents/Retailers with Vodafone (agent portfolio), in order to ensure the objective of maintaining/dynamizing an active network of Agents/Retailers, which are fundamental for achieving VF-PT's commercial objectives.
Key Responsibilities
- Monitor the Agent's business and their salespeople, and approve deals and exceptions.
- Follow up on results with each Agent to ensure the achievement and constant improvement of results.
- Implement Sales Plans (annual and quarterly) and campaigns launched by Vodafone.
- Collect and share information about competitors and customer needs.
Customer Management Scope
- Ensure a prompt response to all complaints related to Agents and trigger actions to guarantee high customer satisfaction.
- Ensure an appropriate response – in time and content – to all customer requests – complaints, proposals, clarifications, and supplies.
- Ensure compliance with commitments made to the customer regarding commercial conditions and account management.
Agent Support Scope
- Provide adequate support to each of the Agents in your portfolio, particularly in responding to requests and visiting the Agent's premises (for both result evaluation and business monitoring and development).
- Ensure that Agents have the appropriate information/training on the entire Vodafone offer, providing on-the-job training to the Agent's staff whenever necessary.
- Mobilize the Agent's sales forces towards Vodafone's objectives and offerings.
Requirements
- Bachelor's degree or university attendance.
- 3 years of experience in sales.
- Management and training of sales representatives.
- Knowledge of Vodafone's commercial offer.
- User-level IT skills, Telecommunications, Information Technologies.
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