Customer Experience Representative for Digital Channels

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Overview

We are seeking a skilled Customer Experience Representative to join our team at Teleperformance Portugal. This role involves providing exceptional support to small and medium-sized businesses, helping them grow across multiple digital channels.

Job Description

This is an exciting opportunity to work in a dynamic environment where you will be responsible for:

  • Providing timely and effective support to clients through various communication channels;
  • Assisting clients with their advertising needs and providing solutions to their problems;
  • Identifying trends and solving complex issues facing multiple clients;
  • Resolving customer complaints in a professional and courteous manner;
  • Collaborating with colleagues to achieve shared goals and objectives.

Requirements

To be successful in this role, you will need:

  • A native level of written and verbal communication skills in French;
  • Fluency in English – B2 level (mandatory);
  • Familiarity with online advertising products and social media platforms;
  • At least 1 year of experience in a customer service-related role;
  • Excellent problem-solving and communication skills;
  • Able to work in a fast-paced environment and adapt to changing priorities.

Benefits

As a valued member of our team, you will enjoy:

  • An estimated salary range of €25,000 - €35,000 per year, depending on experience;
  • A stable work environment with opportunities for career growth and development;
  • A comprehensive benefits package, including health insurance and employee assistance programs;
  • A modern and centrally located workspace with cafeteria facilities and excellent public transportation connections.

About Us

Teleperformance Portugal is one of the leading companies in the customer experience industry, providing services to some of the world's most recognizable brands. With a multicultural and highly skilled team, we offer a dynamic and supportive work environment that fosters innovation and excellence.



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