Customer Experience Representative with Multicultural Expertise

2 semanas atrás


Lisboa, Lisboa, Portugal Helpware Inc. Tempo inteiro

About Helpware Inc.

We are a technology-driven company providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging empowered teams, innovative solutions, and technologies.

Job Description:

We are looking for a fantastic Spanish Customer Service Representative in Portugal. As a CSR, you will be providing top-notch customer service through phone, email, and social media and addressing various customer inquiries in a personalized, friendly, and informative manner.

Your Responsibilities:

  • Solve customers' problems, ensuring buyers receive their tickets on time and sellers are paid on time.
  • Advise customers on guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information, etc.
  • Maintain your and your team's performance metrics at a high level.
  • Act as a community advocate for our Client's partners and ensure the best representativity of their brand.

Requirements:

  • Prior experience in customer service working across multiple channels is a must.
  • Prior experience working with highly demanding customers and British services is needed.
  • A solid understanding of IT and Microsoft Office.
  • Excellent oral and written English and Spanish communication skills.
  • Readiness, flexibility, and previous experience to work 8 hours work shift + 1h break on late shifts and weekends.

Preferred Qualifications:

  • Prior experience in live events or the ticket marketplace industry.
  • Strong background and understanding of back-office and administration processes, preferably in eCommerce or Digital environments.
  • Proven record of contributing to the quest for efficiency in a contact center environment.
  • An additional language will be a plus.

Salary: €25,000 - €30,000 per year (dependent on experience).



  • Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

    Overview of Wibit Consulting & ServicesWe are a leading Outsourcing/BPO consultancy, and we're excited to partner with Global teams to onboard a dedicated Hungarian-speaking Customer Support Representative for our Lisbon offices.About the RoleAs a Customer Support Representative, you will be at the forefront of delivering exceptional service to clients,...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Company OverviewWe are a multinational organisation recognised as one of the best sales and customer service solutions provider companies in the world. Our team is made up of talents from over 80 nationalities, and we're looking for individuals who share our passion for delivering exceptional customer experiences.SalaryThe salary for this role is...


  • Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro

    Nordic Jobs Worldwide: Technical Support Specialist OpportunityAre you a skilled technical support specialist looking to take your career to the next level? Do you have excellent communication and interpersonal skills, as well as fluency in Czech and B2 English language skills?We are seeking an experienced Technical Support Specialist to join our team at...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Company OverviewWe are a leading provider of Sales and Customer Service Solutions, recognized as the best in the world. Our international team consists of 82 nationalities, offering a dynamic and multicultural environment.SalaryWe offer a competitive salary of €1,350 gross per month, including free accommodation (shared flat, all bills included), or...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Are you looking for a new challenge as a Customer Service Representative? Teleperformance Portugal is a leading provider of customer experience solutions, and we're seeking a talented individual to join our team. Company OverviewWe are one of the 25 best companies to work for in Europe, recognized by Great Place to Work Institute. Our team provides services...


  • Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    A challenging opportunity has arisen at Sitel, a trusted online community marketplace for unique accommodation around the world, to join our customer service team as a Customer Service Representative for a multicultural community.As a native Portuguese speaker or someone with fluent proficiency and strong English communication skills, you will be responsible...


  • Lisboa, Lisboa, Portugal Vertente Humana, Lda Tempo inteiro

    Job OverviewWe are seeking a Customer Support Representative to join our multicultural call center team. In this role, you will perform phone calls to schedule equipment collection, provide information, and answer questions for small and medium companies in several countries.Fluent Hungarian speaker requiredEnglish fluency essentialThe ideal candidate will...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    We are seeking a talented Business Development Representative with Hebrew-English skills to join our team in Krakow, Poland.About the RoleThis is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving sales growth. As a Business Development Representative, you will be responsible for cultivating...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About Nestlé SaNestlé Sa is a leading multinational food and beverage company that provides a range of services to its customers. Our Business Services team plays a crucial role in delivering high-quality services to our consumers.Job SummaryWe are seeking a highly skilled Customer Service Representative with expertise in multiple languages to join our...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a highly skilled Customer Service Representative fluent in French to join our team at Cross Border Talents. Based in Porto or Lisbon, Portugal, or working remotely, you will provide exceptional customer service to clients while leveraging your language skills.**About the Role:**This is an exciting opportunity for a motivated and enthusiastic...


  • Lisboa, Lisboa, Portugal Bluelink International Cz Tempo inteiro

    About the RoleWe are seeking an exceptional customer experience professional to join our team as a Global Customer Experience Ambassador with Portuguese expertise. This is an exciting opportunity to contribute to delivering outstanding customer experiences and fostering long-term relationships with our clients.Key Responsibilities:Act as the primary point of...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job Description:We are seeking an exceptional Customer Service Representative to join our Technical Support team in Lisbon, Portugal.Key Responsibilities:Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.Maintain regular and clear communication with customers and stakeholders regarding issue...


  • Lisboa, Lisboa, Portugal Vertente Humana, Lda Tempo inteiro

    Vertente Humana, Lda is seeking a skilled Customer Service Representative to join our team. Based in Lisbon, Portugal, this role involves interacting with clients from various countries to schedule the collection of customer equipment.Working Conditions:Monday to Friday, 7 am to 4 pmDays off: Saturday and SundayLocalization: Lisbon...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Lisbon, a vibrant European capital, is the perfect destination for your next professional adventure. At Blu Selection, we offer an exceptional opportunity to work as an International Customer Service Agent and experience a unique blend of cultural exchange and career growth.**Your Mission:** As an International Customer Service Agent, you will play a vital...


  • Lisboa, Lisboa, Portugal Talent Trail Tempo inteiro

    We're seeking a highly skilled Customer Support Representative with expertise in Afrikaans to join our team at Talent Trail. In this role, you'll work with some of the top global brands, utilizing your strong communication skills to provide exceptional customer experiences.Responsibilities:Communicate with customers via phone, chat, and email to resolve...


  • Lisboa, Lisboa, Portugal Minacs Tempo inteiro

    Our team is looking for a Customer Experience Representative to join our diverse and passionate team in Portugal. As a Customer Experience Representative, you will be responsible for providing exceptional customer experiences via various channels. You will work with some of the world's biggest online platforms to ensure a safe place for their communities....


  • Lisboa, Lisboa, Portugal Astrea Recruitment Tempo inteiro

    Customer Service Representative Job DescriptionAstrea Recruitment is seeking a highly motivated Dutch speaking customer service representative to join our team. As a representative, you will be responsible for providing exceptional customer service and ensuring a high-quality customer experience.Key Responsibilities:Provide timely and effective customer...


  • Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro

    Are you a highly skilled communicator seeking a challenging role in Lisbon? We have an exciting opportunity for a Customer Support Representative with expertise in Danish language. As part of our team at Smart-Recruitments, you will be working with top global brands and contributing to their growth.About the RoleThis is a dynamic position that requires...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About Blu SelectionBlu Selection is a company that works alongside well-known brands, offering a multicultural and international environment. We are looking for a dynamic and self-motivated Customer Service Representative to join our team in Lisbon.


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    About the Role:At TTEC, we're looking for a skilled Customer Experience Representative to join our team. As a Digital Sales Representative with English, you'll be responsible for providing exceptional customer service and sales support to our clients. Key Responsibilities:Analyze customer needs and develop strategies to meet their goals.Build and maintain...